Customer care

About us Customer care

Customer care from Rooms Outdoor

We understand that choosing an Outdoor Room involves significant investment, trust and vision on your part. In return, we are committed to delivering the highest level of professionalism and service to you. From the very first moment you contact us, our goal is to deliver an efficient, friendly and professional service. Having placed your order, you can relax knowing that your payment is protected by a deposit protection insurance policy, which is valid for 60 days.

Deposit protection: For extra peace of mind, we provide our clients with a combined Deposit Protection and Insured Guarantee scheme. This scheme is administrated by Independent Warranty Association (IWA), a specialist niche insurance broker. IWA is one of the founder members of the GIA and has close links to CERTASS, the self certification body for building regulations.

All IWA policies will be insured by The Financial and Legal Insurance Company Ltd. Established in 1995 Financial and Legal have an excellent reputation in providing specialised insurance products, they are UK based and authorised and regulated by both the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) a division of The Bank of England. The ten year policy is issued free of charge.

When your deposit payment clears in our bank account we will register that with IWA, who in turn will issue you directly with a Deposit Protection and Insured Guarantee Application Form. This policy will protect your deposit for a period of 60 days, up to 25% of the contract value (maximum contract value £50,000), subject to the terms and conditions of the Certificate.

Our membership number valid from the 14th June 2005 is SIH 06.05, if you would like more information about this policy please contact:

Independent Warranty Association 18 & 19 BABBAGE HOUSE
NORTHAMPTON SCIENCE PARK
KINGS PARK ROAD
MOULTON PARK
NORTHAMPTON
NN3 6LG
PHONE: 01604 654150
EMAIL: ENQUIRIES@IWA.BIZ

Guarantee: Our customer care lasts long after your project is completed, we provide a limited 10 years materials-only structural warranty on your new Garden Room. In addition to this, all manufacturers' warranties from the components comprising your finished Garden Room are passed on to you. In the unlikely event that any minor adjustments are required we offer a free call out service for a period of one year following completion.

The Insured Guarantee scheme is administered by Independent Warranty Association (IWA), a specialist niche insurance broker. IWA is one of the founder members of the GIA and has close links to CERTASS, the self certification body for building regulations. The policy is underwritten by The Financial and Legal Insurance Company Ltd. Established in 1995 Financial and Legal have an excellent reputation in providing specialised insurance products, they are UK based and authorised and regulated by both the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) a division of The Bank of England. The ten year policy is issued free of charge.

The Financial and Legal Insurance Company Ltd. will indemnify the policyholder against the cost of complete or partial rebuilding, repair or rectification work to the product due to defective materials, in line with Rooms Outdoor Limited's guarantee, if we were unable to carry out such repairs or rectification work, should we become insolvent.

Once your contract has been completed to your satisfaction and you have paid the balance in full to Rooms Outdoor, you should return to IWA the completed application form from the bottom of the Deposit Protection Certificate along with a copy of your contract and proof of payment. Your insured Guarantee will then be issued, subject to the terms and conditions on the Certificate.